TimelinesAI Account

• General Troubleshooting

  If you are having issues with TimelinesAI, then please check these general troubleshooting steps: Clear your cache Try using another browser; we recommend Google Chrome, due to its outstanding compatibility Disable add-ons and extensions Try another network or computer Try hard reset: For Windows: Shift+CTRL For iOS: CMD+R If you have WhatsApp syncing issues: Try to disconnect your WhatsApp from TimelinesAI and reconnect it. To reconnect your WhatsApp accounFew readers

• Unable to Log In to Your TimelinesAI Account

  Forgot Your Password If you are unable to log in to your TimelinesAI account because you forgot your password, then please follow the steps below: On the Log In page click on Forgot your password? Enter the email address you used for your TimelinesAI account Check your email for the password rFew readers

• Payment Issues – Troubleshooting

  License Auto-renewal Settings To have your TimelinesAI services active all the time, our licenses are set to be auto-renewed at the end of the designated payment cycle. There could be different reasons that may not allow you to proceed with your payment. Reasons why payments are not being processed: The payment was declined by your credit card provider The CVV code was entered incorrectly The credit/debit card entered has expired or does not have enough funds TheFew readers

WhatsApp Connection

• The QR Code does not Work

  If you scan a QR code on TimelinesAI with your WhatsApp mobile app, and there are no actions happening after that, then it's recommendable to check if your WhatsApp mobile app version and ensure it's up to date. Sometimes, WhatsApp may display an error, saying that you need to make sure you’re connecting on web.whatsapp.com: To fix it: Click on "Reconnect", within the WhatsApp section (https:Few readers

Team Settings

• A Teammate has not Received an Invitation to Join the Workspace

  If a Teammate hasn't received an invitation to join the workspace, you can re-invite them. To resend an invitation to a Teammate: Go to Team section, within your TimelinesAI workspace Find the Teammate you want to invite Check if their email is correct Click on the "Re-invite teammate" button The invitation will be sent to the relevant email Tip: If a Teammate is still unaFew readers

Messages and Chats on TimelinesAI

• WhatsApp Chats and Messages are not Syncing

  If your chats aren't syncing, or you can't send messages to WhatsApp, there may be several reasons for it. Please Check if your Issue may be solved with the Following Steps: Make sure the Device is Charged and Connected to Wi-Fi Since we enable users to connect their own WhatsApp numbers, the connection is dependent on the device with the SIM card you used to connect the WhatsApp number to TimFew readers

• Messages are Stuck in Sending Status

  How to check the Delivery Status of a Message If you need to check what is the status of a message, you can use the Insight feature for that. For detailed information about it, we suggest you refer to this article: Checking the Delivery Status of Messages If the Delivery Status is Sending If the Delivery Status stays on "Sending" for a prolonged time frame, thenFew readers

• The All Chats tab is not available in your TimelinesAI workspace

  Issue You may notice that the "All Chats" tab is not available in your workspace. Why is this happening? The reason why this happens is because you may not be subscribed to a plan that comes with a Shared Inbox feature. If you are subscribed to a Pipedrive Integration plan, the "Chats" section won't be available, as it's not part of the plan in question. We understand that this may create confusion and questions, regarding some particular chats that you may want to check. No wFew readers

• Message Contents are not Displaying on TimelinesAI

  You may have messages displayed, within the WhatsApp Mobile App/Web chats, but on TimelinesAI, the messages are empty; without any content: Why is this happening? This happens to chats where the settings for "Disappearing Messages" are activated. This may display on the WhatsApp Mobile App as a "timer" icon, next to the contact's profile picture and, in the "Contact Info" of the particular chat, iFew readers

• Unable to Find a Chat

  If you can not find a particular chat within your Chat List/Inbox, then it's probably because it's not synchronized or archived on TimelinesAI. To check both cases, follow the instructions below. Chats are not Syncing This may happen due to an interrupted connection with WhatsApp. We recommend you review the following: The device is charged and has a stable internet connection The Battery Saving mode, or Power Optimization, is disabled within your mobile device - If you need more dFew readers

Mass Messaging Campaigns

• Mass Messaging – Troubleshooting

  With TimelinesAI, you may upload custom CSV files (with your contacts' information) to send Mass Messaging Campaigns on WhatsApp to your contacts. The CSV must have, at least, one column with the title "Phone", that contains valid phone numbers in international format. You may add more columns with your contacts' details, to make your campaigns more personalized. Common CSV Cases Whenever you work with CSV files, you may stumble upon some inconveniences, depending on the file and/or thFew readers

Pipedrive Integration

• Disable WhatsApp Messages from Creating an Activity in your Pipedrive Calendar

  When synchronized messages show up as new activities within your Pipedrive Calendar, you may notice that, after some time, the calendar gets cluttered with WhatsApp chat activities. Why does this happen? Syncing Activities into the Pipedrive Calendar is a Pipedrive feature, not a TimelinesAI one. If you disable it, activities won't show up in your calendar. But it's worth mentioning that this must be set per Pipedrive user. Solution All Pipedrive users in your organizationPopular

• Unable to Connect your Pipedrive Account with TimelinesAI

  Connecting your Pipedrive account to TimelinesAI takes just a couple of minutes. However, there may be some issues that could affect this process. In this article, we'll share the most common issues and how you may address them on your end. "App already installed" error This error may be followed by another one, which reads "Pipedrive integration error". The reason why this happens is due to the "TimelinesAI - Whatsapp Pipedrive integration" app, which has already been installed foFew readers

• Pipedrive Deals/Persons: Data Sync Troubleshooting

  Pipedrive synchronization of chats into Deals and Persons may be affected by a couple of factors. Mainly, data synchronization may be affected by your Pipedrive environment. In this article, we'll go over the different aspects that could impact data sync for your Deals and Persons on Pipedrive, and how you can fix this for you and your workspace. Pipedrive's Visibility Groups and Permission Sets Pipedrive allows you to set visibility groups and permission sets, which can limit the accFew readers

• Message sent from Pipedrive doesn't show up in Pipedrive feed

  Sometimes, a message sent using the Action Panel on Pipedrive doesn't display in the Activity Feed. This may happen when your Pipedrive has a duplicated Person with the same details (name and phone number) and the Activity Feed is updated for that Person instead of the current one; the one you sent a message to. How to check if the message was sent? If the message is visible on the WhatsApp Mobile app for the recipient, then this means that the integration works, as messages are successfFew readers

HubSpot Integration

• HubSpot Workflows: Custom Actions Troubleshooting

  Sometimes, the Custom Actions you have set in your HubSpot Workflows may present some issues that may prevent the automation flow from working as expected. In this article, we’ll review the custom actions and the errors these may have. What are the Custom Actions in a HubSpot Workflow? Whenever you create a HubSpot Workflow and use our TimelinesAI app, you’ll see the following options, within the “Send from” field: (https://storage.crisp.chat/users/helpdesk/website/94268256ba492800/scFew readers

Monday Integration

• TimelinesAI and Monday Integration: Troubleshooting

  In this article, we'll go over the troubleshooting steps you can take whenever you notice any issues with your TimelinesAI and Monday Integration. We'll be reviewing the following: Run History: Integration Activity When a WhatsApp Account is Disconnected (https://help.timelines.ai/en/article/timelinesai-and-monday-integration-troubleshooting-wvw4d3/3-wheFew readers

ChatGPT Integration

• ChatGPT integration not working

  TimelinesAI allows you to set up a ChatGPT-powered auto-responder in your WhatsApp account without code or external automation tools!. Learn more about TimelinesAI ChatGPT integration here . Your ChatGPT integration is not working on TimelinesAI? Don't worry – this troubleshooting guide will help you identify and resolve common issues affecting your integration. If youFew readers