Articles on: Troubleshooting
This article is also available in:

The All Chats tab is not available in your TimelinesAI workspace


You may notice that the "All Chats" tab is not available in your workspace.

Why is this happening?

The reason why this happens is because you may not be subscribed to a plan that comes with a Shared Inbox feature. If you are subscribed to a Pipedrive Integration plan, the "Chats" section won't be available, as it's not part of the plan in question.

We understand that this may create confusion and questions, regarding some particular chats that you may want to check. No worries, there is a way to do that!

Alternate way to view your chats on TimelinesAI

Although there's an alternative to view chats, you may do so one-by-one:

Go to the WhatsApp section on Timelines
Select the the tab "My account"
Click "Manage the contact list", to extend it
Search for the relevant chat, in the Search Bar available in that section
Once you've found it, click on it and you'll be taken to the chat in question

How to see the message in the Pipedrive interface

You are also able to see and answer the chats that you have, using the link to the chats, which is visible on Pipedrive. By clicking the link, you will be taken to the particular chat on TimelinesAI and you'll be able to communicate with your contacts there.

Go to a Person/Deal on Pipedrive
Go to the activity "Whatsapp chat"
Scroll down to the bottom of the conversation. You will see the link "Open the conversation on TimelinesAI"
Click on the link, to be redirected to the relevant chat on TimelinesAI

All Chats tab is available in the Shared Inbox and Mass Messaging & Automation plans

Using the Pipedrive Integration plan, won't give you access to the "All Chats" tab, which allows you to select, label, assign, set up notifications, reminders, leave notes, and use other tools for team collaboration.

The aforementioned features are a available only for the Shared Inbox and the Mass Messaging & Automation plans.

Updated on: 18/01/2023

Was this article helpful?

Share your feedback


Thank you!