Troubleshooting Guide: WhatsApp Account Disconnected from TimelinesAI
Overview
If your WhatsApp account gets disconnected from TimelinesAI, there’s no need to worry—usually it’s a quick fix. Below is a simple guide to help you handle this situation easily.
Why It Happens
Disconnections can occur due to:
- Temporary server issues with WhatsApp
- Network interruptions or phone settings changes
- WhatsApp session expiration from inactivity
Quick Fix: Reconnect Your WhatsApp Account
- Head to WhatsApp Integration Settings
Go to this link: https://app.timelines.ai/whatsapp
- Reconnect Your WhatsApp Account
Disconnect the current link (if it’s still listed), then follow the steps to scan the QR code and reconnect.
- Check Chat Sync
After reconnecting, wait a few moments for your chats to sync back. Most often, everything will resume normally within a minute or two.
Still Not Working?
If re-syncing doesn’t resolve the issue, try these steps:
- Ensure your connected mobile app is up to date (visit the App Store or Google Play)
- Confirm that your phone has a stable internet connection
- Restart your device, then reconnect via the above steps
What We’ll Do on Our Side
- Our development team is already working on improving session stability and auto-recognition of disconnected chats
- You’ll be the first to know once these enhancements are live
Summary
Step | Action |
|---|---|
1 | Go to the WhatsApp integration page in TimelinesAI |
2 | Reconnect your WhatsApp account |
3 | Allow a moment for chats to become visible again |
4 | If issues persist, update the app, check your connection, restart the device |
Updated on: 15/08/2025
Thank you!