ChatGPT integration not working

TimelinesAI allows you to set up a ChatGPT-powered auto-responder in your WhatsApp account without code or external automation tools!. Learn more about TimelinesAI ChatGPT integration here . Your ChatGPT integration is not working on TimelinesAI? Don't worry – this troubleshooting guide will help you identify and resolve common issues affecting your integration.

If you need assistance from the Support team,

provide the following details via Chat Support, at the bottom-right corner of your screen:

1. Screenshot of your settings from https://app.timelines.ai/chatgpt/settings/
2. Screenshot of your settings from https://platform.openai.com/account/api-keys
3. Screenshot of your settings from https://platform.openai.com/account/usage
4. Screenshot of TimelinesAI chat details page where you are expecting the ChatGPT response to work. Example: see step #5 under "To troubleshoot the issue yourself" later in this guide.
5. The log file from https://app.timelines.ai/chatgpt/settings/

To troubleshoot the issue yourself

1. Make sure that ChatGPT is configured at https://app.timelines.ai/chatgpt/settings/ :
   

• Correct API key is used. The key should be the same as at https://platform.openai.com/account/api-keys
  
• The Prompt is not empty and understandable
  
• "Activate ChatGPT" box is checked

2. Make sure ChatGPT is enabled for relevant WhatsApp numbers at https://app.timelines.ai/whatsapp/all
3. Check the log file from https://app.timelines.ai/chatgpt/settings/ to trace any issues
4. Check API key settings at https://platform.openai.com/account/api-keys
   

• API key here must be the same as at https://app.timelines.ai/chatgpt/settings/
  
• "Last Used" date should not be "Never". The unused key indicates issues with your OpenAI account and/or a mismatch with a key used in the TimelinesAI workspace

5. Check API key usage data at https://platform.openai.com/account/usage
   

• There should not be any usage warning on this page. Examples of warning messages:

|

6. Make sure the "Enable ChatGPT autoresponse" is ON within the chat details page.
   The disabled setting will be red. The enabled setting will be in green. Example of correct setup:
   

Starting over

To exclude the possibility of a mismatch between API Keys in the Open AI account and the TimelinesAI workspace:

1. Create a new key at https://platform.openai.com/account/api-keys
2. Paste the new key at https://app.timelines.ai/chatgpt/settings/
3. Make sure that ChatGPT is active at https://app.timelines.ai/chatgpt/settings/
4. Make sure the " Enable ChatGPT autoresponse" is ON within the chat details page.
5. Re-test the integration

Updated on: 15/11/2024