ChatGPT integration not working
TimelinesAI allows you to set up a ChatGPT-powered auto-responder in your WhatsApp account without code or external automation tools!. Learn more about TimelinesAI ChatGPT integration here . Your ChatGPT integration is not working on TimelinesAI? Don't worry – this troubleshooting guide will help you identify and resolve common issues affecting your integration.
provide the following details via Chat Support, at the bottom-right corner of your screen:
Screenshot of your settings from https://app.timelines.ai/chatgpt/settings/
Screenshot of your settings from https://platform.openai.com/account/api-keys
Screenshot of your settings from https://platform.openai.com/account/usage
Screenshot of TimelinesAI chat details page where you are expecting the ChatGPT response to work. Example: see step #5 under "To troubleshoot the issue yourself" later in this guide.
The log file from https://app.timelines.ai/chatgpt/settings/
Make sure that ChatGPT is configured at https://app.timelines.ai/chatgpt/settings/ :
Correct API key is used. The key should be the same as at https://platform.openai.com/account/api-keys
The Prompt is not empty and understandable
"Activate ChatGPT" box is checked
Make sure ChatGPT is enabled for relevant WhatsApp numbers at https://app.timelines.ai/whatsapp/all
Check the log file from https://app.timelines.ai/chatgpt/settings/ to trace any issues
Check API key settings at https://platform.openai.com/account/api-keys
API key here must be the same as at https://app.timelines.ai/chatgpt/settings/
"Last Used" date should not be "Never". The unused key indicates issues with your OpenAI account and/or a mismatch with a key used in the TimelinesAI workspace
Check API key usage data at https://platform.openai.com/account/usage
There should not be any usage warning on this page. Examples of warning messages:
| 
Make sure the "Enable ChatGPT autoresponse" is ON within the chat details page.
The disabled setting will be red. The enabled setting will be in green. Example of correct setup:
To exclude the possibility of a mismatch between API Keys in the Open AI account and the TimelinesAI workspace:
Create a new key at https://platform.openai.com/account/api-keys
Paste the new key at https://app.timelines.ai/chatgpt/settings/
Make sure that ChatGPT is active at https://app.timelines.ai/chatgpt/settings/
Make sure the " Enable ChatGPT autoresponse" is ON within the chat details page.
Re-test the integration
If you need assistance from the Support team,
provide the following details via Chat Support, at the bottom-right corner of your screen:
Screenshot of your settings from https://app.timelines.ai/chatgpt/settings/
Screenshot of your settings from https://platform.openai.com/account/api-keys
Screenshot of your settings from https://platform.openai.com/account/usage
Screenshot of TimelinesAI chat details page where you are expecting the ChatGPT response to work. Example: see step #5 under "To troubleshoot the issue yourself" later in this guide.
The log file from https://app.timelines.ai/chatgpt/settings/
To troubleshoot the issue yourself
Make sure that ChatGPT is configured at https://app.timelines.ai/chatgpt/settings/ :
Correct API key is used. The key should be the same as at https://platform.openai.com/account/api-keys
The Prompt is not empty and understandable
"Activate ChatGPT" box is checked
Make sure ChatGPT is enabled for relevant WhatsApp numbers at https://app.timelines.ai/whatsapp/all
Check the log file from https://app.timelines.ai/chatgpt/settings/ to trace any issues
Check API key settings at https://platform.openai.com/account/api-keys
API key here must be the same as at https://app.timelines.ai/chatgpt/settings/
"Last Used" date should not be "Never". The unused key indicates issues with your OpenAI account and/or a mismatch with a key used in the TimelinesAI workspace
Check API key usage data at https://platform.openai.com/account/usage
There should not be any usage warning on this page. Examples of warning messages:
| Make sure the "Enable ChatGPT autoresponse" is ON within the chat details page.
The disabled setting will be red. The enabled setting will be in green. Example of correct setup:
Starting over
To exclude the possibility of a mismatch between API Keys in the Open AI account and the TimelinesAI workspace:
Create a new key at https://platform.openai.com/account/api-keys
Paste the new key at https://app.timelines.ai/chatgpt/settings/
Make sure that ChatGPT is active at https://app.timelines.ai/chatgpt/settings/
Make sure the " Enable ChatGPT autoresponse" is ON within the chat details page.
Re-test the integration
Updated on: 23/08/2023
Thank you!