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TimelinesAI Autoresponder Feature

The TimelinesAI Autoresponder simplifies your communication by sending instant automated replies to WhatsApp chats. This feature ensures prompt responses, helps manage conversations efficiently, and allows assigning chats to team members. You can also label chats for better organization and easy tracking within your TimelinesAI workspace.

This guide will teach you how you can set up and configure the Autoresponder in your workspace, making your messaging process smooth and effective for your team.

Pre-Requisites:



Have an active subscription with TimelinesAI

Have enough mass-sending quota.

A connected WhatsApp account in your TimelinesAI workspace

Get Started



You can use the Autoresponder feature in TimelinesAI to simplify your communication, send quick & customized messages, and manage automated WhatsApp replies with easy setup, activity tracking, and simulation tools for better engagement.



Welcome Message



When someone sends a new message to your WhatsApp account connected to TimelinesAI, they will automatically receive a welcome message. You can customize this message by entering your desired text in the provided text box. This ensures that every new chat is greeted promptly and professionally, improving engagement and providing a better experience for your customers.

Welcome Message

Automatic Selection



Once you’ve created the welcome message, the next step is to set up automatic options. These options will let your contacts choose what they’re looking for by selecting from a list of choices you provide. This makes it quick and simple for them to get the information or service they need.

You can add up to 10 automatic selection entries. Here’s how these entries look:

Automatic Selection

Sr. No.FieldsDescription
1Selection TextYou can type an option here for your contacts to choose from (i.e.: "Sales", "Products", "Tour Service", "Get a Quote", etc).
2Response MessageHere you'll type a message for your contact, which will be sent right after they make their selection.
3Assign an AgentThis option will allow you to automatically assign the chat to any of your team members, depending on the selection made by the contact.
4Add Label to a ConversationYou can also label a chat, based on the selection in question, so it can be easily identified in your inbox.
5Move Up/Move DownThese buttons will allow you to rearrange the order of your Automatic Selection entries.
6DeleteYou may click on this button if you want to delete the given Automatic Selection.
7Add SelectionThis option will add a new Automatic Selection entry, in case you want to offer more options for your contacts.

Invalid Selection Message



After setting up your Automatic Selection entries, you can also create a message for invalid selections. If the person sending the message picks an invalid option, the system will send them a message automatically.

There’s a text box where you can type your message. You can use it to explain the mistake and guide them to choose the correct option.

Invalid Selection Message

Message When a Customer not Attended by an Agent



If you want to notify your contacts about certain delays, you must use the “Notify by Email” dropdown list. It will help you to notify them (just in case) if your team is busy or handling a heavy workload.

Message When a Customer not Attended by an Agent

Sr. No.FieldDescription
1Text BoxEnter the prompt message you want to send to your contact when they have not been attended to by an agent.
2Customer Not Attended Message EnabledTurn this on or off to decide whether the system sends this message.
3Reassign ToYou may select another team member to take over the conversation if needed within your TimelinesAI workspace.
4Minutes Without ResponseYou need to set the time delay (Between 1 and 60 minutes) before the system sends the unattended message.
5Notify by EmailYou can choose this option to send an email notification to the responsible team member to track the unattended chats.

Enable Autoresponder for Inactive Chats



If you enable the autoresponder feature for inactive chats, you must set the Autoresponder to reply to new messages in a chat after a set period of inactivity. If you turn this option off, it will only reply to the first message.

Enable Autoresponder for Inactive Chats

Sr. No.FieldDescription
1Enabled for Inactive ChatsYou can turn this on or off to decide if you want the autoresponder to work for chats that are marked as inactive.
2Chat Considered Inactive After (Hours, 1-240)You can set the number of hours a chat needs to be inactive before it’s marked as inactive, like 24 or 48 hours.

Save Settings



After configuring the autoresponder settings, click "Save Settings" to apply them. It will activate the updated settings and the system will begin using them to manage and respond to messages automatically.

This ensures your updates are active, helping you automate replies, manage chats efficiently, and improve customer communication effortlessly.

Save Settings

Discard Settings



If you no longer need to make changes to the Autoresponder settings, you can discard the settings to revert any unsaved changes and keep the existing configuration as it is. This ensures no unintended updates are applied.

Discard Settings

Download Autoresponder Log



If you encounter any issues with the Autoresponder feature, you can download the log and share it with us through Chat Support or by emailing us at hello@timelines.ai. This will help us review the issue on our side and provide a solution

Download Autoresponder Log

Start Auto-Responder Simulation



This allows you to test the settings you’ve configured to see how they work in practice. It helps you ensure that everything is set up correctly and functions as expected before using it in real conversations. This way, you can make adjustments if needed to avoid any issues.

Start Auto-Responder Simulation

Autoresponder Simulation Working



You can use the Autoresponder Simulation function to test your settings in a safe environment. It will help you ensure everything works perfectly before using it for real conversations. Moreover, you can use it for smooth and accurate responses!

In this demonstration, we will show you how to test your auto-responses using the autoresponder.



Enable Autoresponder for Specific WhatsApp Accounts



If you want to make replying to WhatsApp messages easier, you should enable the autoresponder for specific WhatsApp accounts. Enabling the autoresponder will make communication smoother.

For a WhatsApp Number



You can turn on the Auto-Responder toggle which will allow you to reply to incoming messages automatically. This helps save time, speed up responses, and assist with task management without requiring constant human attention.

Auto-Responder toggle

Updated on: 12/02/2025

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