Join Requests: issues and FAQs

Managing Team Join Requests in TimelinesAI

TimelinesAI makes it simple for your team members to join your workspace. Team members can send a join request, and as the workspace owner or administrator, you’ll be able to review and either approve or decline these requests.

This article explains how the join request process works, common issues you may encounter, and step-by-step troubleshooting tips.

For detailed instructions, we also recommend checking out these guides:

• For Team Members: How to Join an Existing Workspace
• For Administrators: How to Manage Join Requests

If you don’t find an answer here, please reach out to us via live chat and our support team will be glad to help.

Where do I find the “Join Requests” tab?

To locate join requests in your account:

1. Click on “Account” in the left navigation menu.
2. Select “Team”.
3. Open the “Join Requests” tab.

You can also go directly to this page here: Join Requests

If the tab isn’t visible:

• Ensure you’re logged in as the workspace owner or an administrator, as only these roles have access to manage join requests.
• The tab may also be hidden if there are currently no pending requests. Double-check with your teammate to confirm they have already sent their join request.

My team member sent a join request, but I can’t see it

If you can’t find a request from your teammate, try the following steps:

1. Go to the Join Requests page. Under Join Requests History, click the arrow (∨) icon to expand the list of processed requests. The request may have already been approved, declined, or expired (requests automatically expire if no action is taken within 7 days).
2. Double-check your workspace details:

• • Open Your Workspaces and copy your workspace login name.
  • Share this login name with your teammate and confirm that they tried to join the correct workspace. Sometimes requests are sent to the wrong workspace, which can cause confusion.

Updated on: 25/08/2025