TimelinesAI Autoresponder Feature
The TimelinesAI Autoresponder simplifies your communication by sending instant automated replies to WhatsApp chats. This feature ensures prompt responses, helps manage conversations efficiently, and allows assigning chats to team members. You can also label chats for better organization and easy tracking within your TimelinesAI workspace.
This guide will teach you how you can set up and configure the Autoresponder in your workspace, making your messaging process smooth and effective for your team.
Have an active subscription with TimelinesAI
Have enough mass-sending quota.
A connected WhatsApp account in your TimelinesAI workspace
You can use the Autoresponder feature in TimelinesAI to simplify your communication, send quick & customized messages, and manage automated WhatsApp replies with easy setup, activity tracking, and simulation tools for better engagement.
When someone sends a new message to your WhatsApp account connected to TimelinesAI, they will automatically receive a welcome message. You can customize this message by entering your desired text in the provided text box. This ensures that every new chat is greeted promptly and professionally, improving engagement and providing a better experience for your customers.
Once you’ve created the welcome message, the next step is to set up automatic options. These options will let your contacts choose what they’re looking for by selecting from a list of choices you provide. This makes it quick and simple for them to get the information or service they need.
You can add up to 10 automatic selection entries. Here’s how these entries look:
After setting up your Automatic Selection entries, you can also create a message for invalid selections. If the person sending the message picks an invalid option, the system will send them a message automatically.
There’s a text box where you can type your message. You can use it to explain the mistake and guide them to choose the correct option.
If you want to notify your contacts about certain delays, you must use the “Notify by Email” dropdown list. It will help you to notify them (just in case) if your team is busy or handling a heavy workload.
If you enable the autoresponder feature for inactive chats, you must set the Autoresponder to reply to new messages in a chat after a set period of inactivity. If you turn this option off, it will only reply to the first message.
After configuring the autoresponder settings, click "Save Settings" to apply them. It will activate the updated settings and the system will begin using them to manage and respond to messages automatically.
This ensures your updates are active, helping you automate replies, manage chats efficiently, and improve customer communication effortlessly.
If you no longer need to make changes to the Autoresponder settings, you can discard the settings to revert any unsaved changes and keep the existing configuration as it is. This ensures no unintended updates are applied.
If you encounter any issues with the Autoresponder feature, you can download the log and share it with us through Chat Support or by emailing us at hello@timelines.ai. This will help us review the issue on our side and provide a solution
This allows you to test the settings you’ve configured to see how they work in practice. It helps you ensure that everything is set up correctly and functions as expected before using it in real conversations. This way, you can make adjustments if needed to avoid any issues.
You can use the Autoresponder Simulation function to test your settings in a safe environment. It will help you ensure everything works perfectly before using it for real conversations. Moreover, you can use it for smooth and accurate responses!
In this demonstration, we will show you how to test your auto-responses using the autoresponder.
If you want to make replying to WhatsApp messages easier, you should enable the autoresponder for specific WhatsApp accounts. Enabling the autoresponder will make communication smoother.
You can turn on the Auto-Responder toggle which will allow you to reply to incoming messages automatically. This helps save time, speed up responses, and assist with task management without requiring constant human attention.
This guide will teach you how you can set up and configure the Autoresponder in your workspace, making your messaging process smooth and effective for your team.
Pre-Requisites:
Have an active subscription with TimelinesAI
Have enough mass-sending quota.
A connected WhatsApp account in your TimelinesAI workspace
Get Started
You can use the Autoresponder feature in TimelinesAI to simplify your communication, send quick & customized messages, and manage automated WhatsApp replies with easy setup, activity tracking, and simulation tools for better engagement.
Welcome Message
When someone sends a new message to your WhatsApp account connected to TimelinesAI, they will automatically receive a welcome message. You can customize this message by entering your desired text in the provided text box. This ensures that every new chat is greeted promptly and professionally, improving engagement and providing a better experience for your customers.
Automatic Selection
Once you’ve created the welcome message, the next step is to set up automatic options. These options will let your contacts choose what they’re looking for by selecting from a list of choices you provide. This makes it quick and simple for them to get the information or service they need.
You can add up to 10 automatic selection entries. Here’s how these entries look:
| Sr. No. | Fields | Description |
|---|---|---|
| 1 | Selection Text | You can type an option here for your contacts to choose from (i.e.: "Sales", "Products", "Tour Service", "Get a Quote", etc). |
| 2 | Response Message | Here you'll type a message for your contact, which will be sent right after they make their selection. |
| 3 | Assign an Agent | This option will allow you to automatically assign the chat to any of your team members, depending on the selection made by the contact. |
| 4 | Add Label to a Conversation | You can also label a chat, based on the selection in question, so it can be easily identified in your inbox. |
| 5 | Move Up/Move Down | These buttons will allow you to rearrange the order of your Automatic Selection entries. |
| 6 | Delete | You may click on this button if you want to delete the given Automatic Selection. |
| 7 | Add Selection | This option will add a new Automatic Selection entry, in case you want to offer more options for your contacts. |
Invalid Selection Message
After setting up your Automatic Selection entries, you can also create a message for invalid selections. If the person sending the message picks an invalid option, the system will send them a message automatically.
There’s a text box where you can type your message. You can use it to explain the mistake and guide them to choose the correct option.
Message When a Customer not Attended by an Agent
If you want to notify your contacts about certain delays, you must use the “Notify by Email” dropdown list. It will help you to notify them (just in case) if your team is busy or handling a heavy workload.
| Sr. No. | Field | Description |
|---|---|---|
| 1 | Text Box | Enter the prompt message you want to send to your contact when they have not been attended to by an agent. |
| 2 | Customer Not Attended Message Enabled | Turn this on or off to decide whether the system sends this message. |
| 3 | Reassign To | You may select another team member to take over the conversation if needed within your TimelinesAI workspace. |
| 4 | Minutes Without Response | You need to set the time delay (Between 1 and 60 minutes) before the system sends the unattended message. |
| 5 | Notify by Email | You can choose this option to send an email notification to the responsible team member to track the unattended chats. |
Enable Autoresponder for Inactive Chats
If you enable the autoresponder feature for inactive chats, you must set the Autoresponder to reply to new messages in a chat after a set period of inactivity. If you turn this option off, it will only reply to the first message.
| Sr. No. | Field | Description |
|---|---|---|
| 1 | Enabled for Inactive Chats | You can turn this on or off to decide if you want the autoresponder to work for chats that are marked as inactive. |
| 2 | Chat Considered Inactive After (Hours, 1-240) | You can set the number of hours a chat needs to be inactive before it’s marked as inactive, like 24 or 48 hours. |
Save Settings
After configuring the autoresponder settings, click "Save Settings" to apply them. It will activate the updated settings and the system will begin using them to manage and respond to messages automatically.
This ensures your updates are active, helping you automate replies, manage chats efficiently, and improve customer communication effortlessly.
Discard Settings
If you no longer need to make changes to the Autoresponder settings, you can discard the settings to revert any unsaved changes and keep the existing configuration as it is. This ensures no unintended updates are applied.
Download Autoresponder Log
If you encounter any issues with the Autoresponder feature, you can download the log and share it with us through Chat Support or by emailing us at hello@timelines.ai. This will help us review the issue on our side and provide a solution
Start Auto-Responder Simulation
This allows you to test the settings you’ve configured to see how they work in practice. It helps you ensure that everything is set up correctly and functions as expected before using it in real conversations. This way, you can make adjustments if needed to avoid any issues.
Autoresponder Simulation Working
You can use the Autoresponder Simulation function to test your settings in a safe environment. It will help you ensure everything works perfectly before using it for real conversations. Moreover, you can use it for smooth and accurate responses!
In this demonstration, we will show you how to test your auto-responses using the autoresponder.
Enable Autoresponder for Specific WhatsApp Accounts
If you want to make replying to WhatsApp messages easier, you should enable the autoresponder for specific WhatsApp accounts. Enabling the autoresponder will make communication smoother.
For a WhatsApp Number
You can turn on the Auto-Responder toggle which will allow you to reply to incoming messages automatically. This helps save time, speed up responses, and assist with task management without requiring constant human attention.
Updated on: 12/02/2025
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