Transaction credits and the Mass Messaging & Automation (MMA) quota are two separate balances. Each Workflow Builder action uses 1 transaction credit; the trigger that starts the workflow does not. If that action sends a WhatsApp message, it also uses 1 MMA quota unit. Messages you type in the TimelinesAI inbox use neither. The two balances are purchased separately — extra transaction credits are described below; MMA quota is covered in Mass Sending Quota: Overview.
Transaction credits included in each plan
Plan | Monthly transaction credits |
CRM Integration | 1,000 |
Shared Inbox | 2,000 |
Mass Messaging | 2,000 |
This allowance is per workspace, not per seat. Remaining credits and the reset date are on the Workflow Builder page — see below.
Reset date
Transaction credits do not reset on the 1st of the month. They refresh on your personal reset date — the date you first started using Workflow Builder (for example, the 15th of each month).
To see it: open Workflow Builder in the left menu, expand the Workflow Builder card at the top of the page, and look under Transaction usage. The line reads Resets on the Nth of each month.
How to get more transaction credits
You can add extra transaction credits on top of the monthly allowance included in your plan.
Price: $10 per 1,000 extra transaction credits per month.
How to proceed: Adding more is handled by our team — there is no self-serve purchase in the app. If you are sure you would like to proceed, let us know here (or email [email protected]) how many extra credits you need. A member of our team will set it up.
Note: Extra credits can be added on any date. They are added after the purchase is processed. A one-time top-up at the same price ($10 per 1,000) is also available if you only need extra credits for the current period.