To ensure uninterrupted access to your TimelinesAI services, all licenses are configured for automatic renewal at the end of each billing cycle.
In some cases, payments may not be processed successfully due to various reasons, such as an expired card, insufficient balance, bank restrictions, or outdated payment details.
Common reasons for payment failure:
The payment was declined by your credit card provider
The CVV code was entered incorrectly
The credit/debit card entered has expired or does not have enough funds
The credit/debit card is not valid for online transaction
The credit/debit card is not valid for transactions in a foreign currency
The credit/debit card is not valid for cross-border transactions
The credit/debit card number is invalid, or has been reported as lost or stolen
To resolve the payment issues:
Try to complete the payment with a different credit/debit card
Get in touch with your bank to find out why the payment has not gone through
Confirm with your bank if you are using the correct account details
Try to make your payment on a different internet browser (e.g. Firefox, Safari, Chrome), or try clearing your browser's cache.
Payment Retry:
If a subscription renewal payment is not processed successfully, Stripe may automatically retry the payment within the following days.
To help avoid any interruption to your services, please make sure sufficient balance is available as soon as possible.
During this period, you may continue to have access to the services for a limited grace period before access is affected.
To ensure a successful renewal, we recommend that you:
Update your payment method immediately if your current card expired or you want to pay with different one
Make sure sufficient balance is available on the card you have to the account
Please note that payment retry timing may vary depending.
If you are still having issues with the payment, please reach out to our Chat Support for further assistance.