TimelinesAI and Monday Integration: Troubleshooting
In this article, we'll go over the troubleshooting steps you can take whenever you notice any issues with your TimelinesAI and Monday Integration.
We'll be reviewing the following:
Run History: Integration Activity
When a WhatsApp Account is Disconnected
Out of Mass-sending Quota
Monday Integration Log on TimelinesAI
Monday provides a registry where you'll find details about the templates and how these are working. This tool will help you understand what's going on with your templates if you notice issues with these on Monday.
You'll find this useful tool by:
Clicking on "Integrate"
Then, you'll click on "Board Automations"
Lastly, click on "Run History"
By reviewing the details of specific templates in that section, you'll be able to see a registry of how your automations are running:
You'll usually see three statuses in this log:
Success: The template ran as expected
In progress: This means that it is currently being processed on Monday. If it takes too long, then that could mean that it may fail
Fail: If the template was not processed, this error status will show up. This is the one we recommend looking for in the Run History log, so you can review the details and determine what caused the issue
If you don't have a connected WhatsApp account on TimelinesAI, then the templates configured to send automated messages will not work. When you access your Board Automations section, you'll see this template temporarily grayed out with a text in red, "Reconnect your WhatsApp account in order to reenable this recipe".
Make sure to refer to this article , so you can reconnect your WhatsApp account on TimelinesAI
Once you have reconnected your WhatsApp account, you may go back to Monday and access the Board Automations, so you can turn this recipe on and try again.
The other issue that you may experience is running out of mass-sending quota ( this quota is needed on TimelinesAI to send automated messages). The Board Automations section will provide you with more information about this, by reviewing the specific activity and expanding its log, so you can learn more about the issue:
If this happens, then you'll have to increase your mass-sending quota, so the system can send automated messages as expected.
You can learn more about the quota by referring to this article: Mass-sending Quota: Overview
If you are noticing that everything's in order with your templates on Monday ( these are not displaying any "Fail" status ), then you may contact us with the Monday CRM Log found within your TimelinesAI account:
All Monday team members who need access to WhatsApp chats synced with TimelinesAI must have a TimelinesAI account with their personal Monday connection turned on. As the TimelinesAI workspace owner, check if the Monday team member experiencing the issue is part of your TimelinesAI team at https://app.timelines.ai/team/. If they are part of the team, ask them to log in to their TimelinesAI account and click the " Connect only for me" button at https://app.timelines.ai/integrations/monday/. If they are not part of your TimelinesAI team, ask them to click the "here" link in the "New to TimelinesAI? Sign up and join your team here" message to join your team. Alternatively, they can follow the steps in this article, but clicking the link from the Monday error message is usually faster and more convenient |
We'll be reviewing the following:
Run History: Integration Activity
When a WhatsApp Account is Disconnected
Out of Mass-sending Quota
Monday Integration Log on TimelinesAI
Run History: Integration Activity
Monday provides a registry where you'll find details about the templates and how these are working. This tool will help you understand what's going on with your templates if you notice issues with these on Monday.
You'll find this useful tool by:
Clicking on "Integrate"
Then, you'll click on "Board Automations"
Lastly, click on "Run History"
By reviewing the details of specific templates in that section, you'll be able to see a registry of how your automations are running:
Run History Statuses
You'll usually see three statuses in this log:
Success: The template ran as expected
In progress: This means that it is currently being processed on Monday. If it takes too long, then that could mean that it may fail
Fail: If the template was not processed, this error status will show up. This is the one we recommend looking for in the Run History log, so you can review the details and determine what caused the issue
When a WhatsApp Account is Disconnected
If you don't have a connected WhatsApp account on TimelinesAI, then the templates configured to send automated messages will not work. When you access your Board Automations section, you'll see this template temporarily grayed out with a text in red, "Reconnect your WhatsApp account in order to reenable this recipe".
Make sure to refer to this article , so you can reconnect your WhatsApp account on TimelinesAI
Once you have reconnected your WhatsApp account, you may go back to Monday and access the Board Automations, so you can turn this recipe on and try again.
Out of Mass-sending Quota
The other issue that you may experience is running out of mass-sending quota ( this quota is needed on TimelinesAI to send automated messages). The Board Automations section will provide you with more information about this, by reviewing the specific activity and expanding its log, so you can learn more about the issue:
If this happens, then you'll have to increase your mass-sending quota, so the system can send automated messages as expected.
You can learn more about the quota by referring to this article: Mass-sending Quota: Overview
Monday Integration Log on TimelinesAI
If you are noticing that everything's in order with your templates on Monday ( these are not displaying any "Fail" status ), then you may contact us with the Monday CRM Log found within your TimelinesAI account:
Known Error Messages
| Error message text | Known to happen when... | What to do? |
|---|---|---|
| Connection error: Your Monday account is not currently integrated with TimelinesAI. Please check the status of your integration or reconnect it here | In Monday Chat view, when TimelinesAI workspace was not connection to Monday Organization | Open https://app.timelines.ai/integrations/monday/ as TimelinesAI workspace owner and make sure the the connection is ON. Indication of active connection is presence of "Disconnect" button |
| Connection Error: Already have a TimelinesAI account? Sign in here to chat live with your contacts on WhatsApp. New to TimelinesAI? Sign up and join your team here . | In Monday Chat view when the view is opened by a Monday team member without a personal Monday connection in TimelinesAI workspace |
Updated on: 04/03/2025
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