Sorting the Chat List view
In order to keep the received messages organized, you may sort the chat list by:
Last messages received: The first messages displayed will be the most recently received ones/recently replied
Responsible: Unassigned chats will be displayed first, followed by those assigned to your Teammates
How to sort the Chat List view based by Responsible/Last Messages Received:
Go the the Chat List view/inbox
Navigate to the right side of the Chat List
Click on the Last Message or Responsible columns
![](https://storage.crisp.chat/users/helpdesk/website/94268256ba492800/image_1qw62ol.png)
![](https://storage.crisp.chat/users/helpdesk/website/94268256ba492800/image_14lpj36.png)
Tip: By using the "Responsible" sorting view, a team can find unassigned chats right away, and distribute them between team members.
Last messages received: The first messages displayed will be the most recently received ones/recently replied
Responsible: Unassigned chats will be displayed first, followed by those assigned to your Teammates
How to sort the Chat List view based by Responsible/Last Messages Received:
Go the the Chat List view/inbox
Navigate to the right side of the Chat List
Click on the Last Message or Responsible columns
Last Message:
![](https://storage.crisp.chat/users/helpdesk/website/94268256ba492800/image_1qw62ol.png)
Responsible:
![](https://storage.crisp.chat/users/helpdesk/website/94268256ba492800/image_14lpj36.png)
Tip: By using the "Responsible" sorting view, a team can find unassigned chats right away, and distribute them between team members.
Updated on: 02/01/2023
Thank you!