Payment Issues – Troubleshooting

License Auto-renewal Settings

To have your TimelinesAI services active all the time, our licenses are set to be auto-renewed at the end of the designated payment cycle.

There could be different reasons that may not allow you to proceed with your payment.

Reasons why payments are not being processed:

1. The payment was declined by your credit card provider
2. The CVV code was entered incorrectly
3. The credit/debit card entered has expired or does not have enough funds
4. The credit/debit card is not valid for online transaction
5. The credit/debit card is not valid for transactions in a foreign currency
6. The credit/debit card is not valid for cross-border transactions
7. The credit/debit card number is invalid, or has been reported as lost or stolen

Resolving Payment Issues

To resolve the payment issues:

1. Try to complete the payment with a different credit/debit card
2. Get in touch with your bank to find out why the payment has not gone through
3. Confirm with your bank if you are using the correct account details
4. Try to make your payment on a different internet browser (e.g. Firefox, Safari, Chrome), or try clearing your browser's cache

If you are still having issues with the payment, please reach out to our Chat Support for further assistance.

Updated on: 15/11/2024