Marking Chats as Read/Unread
Unread Chats View
Chats that were not read yet are always displayed in bold and appear at the top of the chat list, even if there are newer chats, which are read.
It's especially predesigned to make sure that you will not miss out on the unread messages among the other chats, which were already opened and read.
If you want to sort messages in another way please check the article Sorting the Chat List view.
Marking a Chat as Read
In TimelinesAI, you can mark a chat as Read and it will be shown as read to all users in the workspace.
To mark a chat as read:
Hover your cursor over the chat you want to mark as read
In the floating menu on the right, click on the eye icon "Mark as read"
The chat will now be marked as read for all the Teammates in your workplace
Marking a Chat as Unread
Hover your cursor over the chat you want to mark as unread
In the floating menu on the right, click on the eye icon "Mark as unread"
If you mark a chat as "Unread", the chat will be displayed as unread to you only. However, all Teammates in your workspace will see it as Read.
Tip: Setting messages as Unread might be useful if you want to keep them as a reminder to handle them later.
Note: Marking messages as Read/Unread will not affect the view of these same messages in your WhatsApp.
Updated on: 02/01/2023