Articles on: Managing your Inbox and Messages
This article is also available in:

How to Find a Specific Message in a Chat

Finding a Message within a Chat

If you need to find a specific message, within a chat thread, you can do it using a search bar at the top of the chat view.

You can search in an individual chat and in the group chat as well.

There are two options how to search in the chats:

Search in all chats: Search will be performed in all chats
Advanced search settings: Allows you to adjust search settings, so you can refine it to get accurate results

To find a specific message in a chat:

Go to Advanced search settings
Next, please select the following from the search settings:
Content search: You can search by a specific keyword, however this field is case sensitive. Make sure you wrote the word exactly as it appears in the message
Tags: Allows you to search using Tags that you have added to a message before. Learn how to add tags to messages in the article: Tagging Specific Messages within your Chats
Search between dates: Select dates to filter messages received within that time frame
From: You can filter messages that were sent from a particular phone number (important for groups)
Order: This parameter lets you choose how messages will be displayed; Newest or Oldest first.

After configuring the parameters relevant for your search, click on the "Search" button

Advanced Search Criteria

Updated on: 02/01/2023

Was this article helpful?

Share your feedback


Thank you!