More information about Coexistence in this article
Prerequisites
Before you can enable Coexistence, make sure the following conditions are met:
WABA feature is enabled in your TimelinesAI workspace. Contact support team to get access to Beta.
WhatsApp Business App and Meta Business Account / Business Manager meet requirements per this article
How to connect
Open TimelinesAI > WABA accounts ( https://app.timelines.ai/waba/accounts/)
Click CTA to connect new WABA account
In an opened window follow on screen instructions to login and continue with your Facebook profile
Select desired Business Portfolio
Select Connect a WhatsApp Business App as WhatsApp Business account
Enter the WhatsApp Business phone number ( the one currently used in your WhatsApp Business app on your device) and continue with on-screen instructions
When requested open your WhatsApp Business App > Linked Devices > Link new device. Scan the QR code and proceed with on-screen instructions as seen in WhatsApp App in your device. Here are some of the settings you might be asked to completed:
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8. When you complete steps on your device return back to TimelinesAI interface where you started connection. You will see that the WhatsApp Business account name and Timezone are now pre-filled with the name of your device
9. Keep clicking "Continue" to finalize the setup. Click "Finish" on the last step
10. After setup is finished you will be returned back to TimelinesAI where you will be asked to confirm one more time the desired WABA account and Phone number. Make sure to select the your WhatsApp Business app account and number
Successfully activated number will be displayed as your active WABA number in TimelinesAI > WABA accounts ( https://app.timelines.ai/waba/accounts/)
