Cancel TimelinesAI Subscription
If you'd like to cancel your TimelinesAI subscription, you can do it directly from your account settings.
Please note that only workspace owners can manage subscriptions but even the workspace owner is not able to delete the entire workspace.
If you would like to proceed with deleting a workspace, please contact our team via Chat Support, where we’re available to assist you in real time, or reach out to us by email at [email protected].
For subscription cancellation, follow the instructions:
Go to Account > Subscription from the left navigation menu, or use this direct link
In the Subscriptions Summary section, click "Cancel subscription."
Confirm your cancellation
Your subscription will remain active until the end of your current billing cycle. You won't be charged again after that.
What Happens After Cancellation
You will still have access to your TimelinesAI account and your message history
Your WhatsApp connection will be paused. You will no longer be able to send or receive messages through TimelinesAI
Any active automations, integrations, and ChatGPT agents will stop working
Your data is not deleted. If you resubscribe later, your chats and contacts will still be there.
Want to Cancel Only Your Recurring Quota?
If you don't want to cancel your entire subscription but only your recurring messaging quota, follow the instructions in How to manage (change/cancel) recurring paid quota.
Note: Pay-As-You-Go quota cannot be cancelled or refunded, as it is a one-time purchase. Learn more in How to purchase Pay-As-You-Go Quota.
Alternatives to Cancellation
Before cancelling, consider:
Reducing seats - Go to Account > Subscription > Manage Plan and Seats to lower your monthly cost
Switching to a lower plan - You can change your plan from the same Subscription page
If you need help with any of these options, just let us know, we're happy to assist.
FAQ
Can I get a refund?
Cancellation takes effect at the end of your billing cycle. We do not offer prorated refunds for unused time.
Can I reactivate my subscription later?
Yes.
Go to Account > Subscription and click "Manage My Subscription" to resubscribe at any time.
Your data will still be there. See What Happens if my Subscription Expires? for details.
I'm not the workspace owner. How do I cancel?
Only workspace owners can manage subscriptions. Contact your workspace owner to request cancellation. See Roles and Permissions to check your role.