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Pipedrive & Zapier: sending automatic WhatsApp messages

Updated this week

Table of contents

Send WA message to new Pipedrive deals/leads

This workflow requires a field within the Pipedrive containing user phone numbers in international format.

  1. Create a new Zap at Zapier.com

  2. Trigger :

  • app: search for and select _Pipedrive_

  • event: select the desired event : _New Deal_ or _New Lead_

  1. Test the trigger by creating a new entry ( deal or lead depending on the selected event) at Pipedrive. Make sure to add a valid Phone number into the designated field when adding a new entry.

  2. Action:

  • app: search for and select _TimelinesAI_

  • event: select _Send Message to New Chat_

  • account: choose your connection. If you don't have any connections, establish the connection with your TimelinesAI workspace by entering your token from https://app.timelines.ai/integrations/zapier/

  • WhatsApp Account: select the desired WhatsApp account. This is the number FROM which the message will be sent

  • Phone number: insert the Pipedrive field that contains the user's phone number ( passed from Trigger)

  • Message text: type in the desired text to be sent to the user

  1. Test and publish your zap

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