Troubleshooting

Troubleshooting Template/Automation issues

Checking Automation Run History at Monday

1. Open the desired Monday board, then open Automations enabled for this board
2. Find the automation with an issue then click "..." , then click "Run History"
3. Find the execution with an issue and unfold it for more details

Checking Message Sync Log. in TimelinesAI

1. Open the chat in TimelinesAI where a WhatsApp message should have triggered certain action at Monday.
2. Mouse hover the message and click "...", then click "Sync Log"
3. Search for Monday related entries in the log.

• Some log entries will include direct links to Monday items where a message triggered an action (e.g., a link to an item where the message was synchronized). Be sure to click on any clickable links and verify where they lead
• Some items will include detailed error information or other useful data that can help the TimelinesAI team troubleshoot issues more effectively. Be sure to review these details when diagnosing problems and providing them to TimelinesAI Support

Updated on: 06/03/2025