Troubleshooting
Troubleshooting Template/Automation issues
Checking Automation Run History at Monday
Open the desired Monday board, then open Automations enabled for this board
Find the automation with an issue then click "..." , then click "Run History"
Find the execution with an issue and unfold it for more details
Checking Message Sync Log. in TimelinesAI
Open the chat in TimelinesAI where a WhatsApp message should have triggered certain action at Monday.
Mouse hover the message and click "...", then click "Sync Log"
Search for Monday related entries in the log.
Some log entries will include direct links to Monday items where a message triggered an action (e.g., a link to an item where the message was synchronized). Be sure to click on any clickable links and verify where they lead
Some items will include detailed error information or other useful data that can help the TimelinesAI team troubleshoot issues more effectively. Be sure to review these details when diagnosing problems and providing them to TimelinesAI Support
Updated on: 06/03/2025
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