New received WhatsApp messages appear as Done activities in Pipedrive. This automation will mark such activities as To-Do.
Open your Pipedrive account > desired Pipeline > Automation
Add 2 new automations:
| Automation #1: new activity | Automation #2: existing activity updated| | --- | --- | --- | | Triggered by: select the desired option | Triggered by: select the desired option| | Trigger: Activity> activity created >apply
| Trigger: Activity > activity updated> apply
| | Add instant condition
| Add instant conditions:
| | Add an action:
| Add an action:
|
End result: Pipedrive activity that contains new WhatsApp messages will be marked as "To-do" instead of "Done"
