If you can't find a particular chat within your Chat List/Inbox, then it's probably because it's not synchronized or archived on TimelinesAI. To check both cases, follow the instructions below.
Chats are not syncing
This may happen due to an interrupted connection with WhatsApp. We recommend you review the following:
The device is charged and has a stable internet connection
The Battery Saving mode, or Power Optimization, is disabled within your mobile device. If you need more details about this step, please check the article WhatsApp Chats and Messages are not Syncing
Please be noted TimelinesAI doesn’t sync past WhatsApp conversations.
Only messages sent after connecting your WhatsApp account will appear here.
Chats are Closed:
In TimelinesAI, you can close chats that aren't in use anymore. This feature serves as an alternative to archiving chats, as it will remove chats that you don't need to see within the inbox, letting you focus on conversations that need your attention.
If the contact of a closed chat sends a new message, then that chat will automatically be reopened for you.
However, if you don't want to have specific chats syncing to TimelinesAI, then you may refer to this article - Disabling Private Chat Syncing | TimelinesAI
Contact Us
If you still have any difficulties finding your chats, please contact us via our Chat Support, at the bottom-right corner of your screen or send us an email to [email protected]. We'll be more than glad to further assist you!