Using virtual numbers is an alternative that you may have, to create WhatsApp accounts that will be used for your business. TimelinesAI allows you to use WhatsApp accounts with these numbers, which may be more convenient than the usual accounts, depending on your teams' distribution.
In this article, we'll go over the benefits of using WhatsApp, virtual numbers, and what's in it for your Sales, Account Management, or Customer Success Teams.
How can WhatsApp help me with my Business?
WhatsApp is widely renown as the most used messenger service around the world. With millions of users, safe and intuitive interface, it's proved to be the best choice for everyone; especially, for businesses and customers.
Considering this, being able to attend customers via WhatsApp is a great way of growing your business. One of the most important aspects of a solid business is how well distributed its teams are. We'll go over some details on how WhatsApp can benefit your teams:
Sales Teams: Sales representatives will see immense value when using WhatsApp, where they can communicate with potential customers and provide detailed information about the products and services that you offer. WhatsApp allows efficient follow up of leads, deals, scheduling meetings and/or demos, sharing relevant material/documentation, and much more.
Customer Success Teams: Having a readily available channel of communication is something that customers praise and appreciate. WhatsApp enables your team to proactively contact and follow up with your customers, so they can get the most out of your products and services. You may see great benefit from WhatsApp as it also allows you to share support and/or training material, guides, as well as allowing your customers to express their concerns and feedback. Through the use of such a convenient platform, WhatsApp can definitely increase your customer satisfaction.
Account Management: There are some instances in the life cycle of your customers, where they require fast and efficient assistance, regarding their accounts and any issues that require special attention. With WhatsApp, you'll enable your existing customers to connect with your team right away. Whenever your customers experience difficulties or check their account status, among many other needs that they may have, your team will definitely feel comfortable assisting them via WhatsApp.
Why Use WhatsApp Accounts with Virtual Numbers?
This option is suitable for businesses with several team members, which may also be located in different countries around the world. With WhatsApp accounts with virtual numbers, you'll be able to have control over the WhatsApp accounts, which you can distribute to your team, without physical limitations.
Benefits:
Create WhatsApp accounts on your end for all your team members
Bound by no borders: You may share these WhatsApp accounts with team members, no matter where they're located
No need for SIM cards
You'll have full ownership/control of these accounts
Easy to transfer from one user to another
You may pick the numbers' area code that best suits you
How can you Setup WhatsApp Accounts with Virtual Numbers?
You'll need to generate virtual numbers for your WhatsApp accounts. We recommend referring to these services, which provide you with virtual phone numbers:
Now that you have virtual numbers ready, you may then proceed and install an app, that will allow you to create and switch WhatsApp accounts within your own mobile device. Here are some apps you may consider installing:
For this article, we'll provide steps using the Dual Space app - but feel free to refer to the knowledgebase center of the app you pick, to learn more about how to install and use it.
Download and install the "Dual Space" app from the Google Play Store on your Android device.
Open the Dual Space app and add "WhatsApp" to it by clicking on the "+" icon.
Open the WhatsApp app within Dual Space and register for a new account, using a virtual phone number.
Verify the account by entering the verification code sent to the virtual phone number.
Once the account is verified, you can use WhatsApp with a virtual number in Dual Space, while still maintaining your primary WhatsApp account on the original app.
You can now use the two WhatsApp account in parallel and switch between them easily within Dual Space or any app you choose. Once done, your accounts are good to go! You should be able to share these with your team.
| TimelinesAI allows you to connect these WhatsApp accounts in one single place, so you and your team can collaborate via our Shared Inbox. TimelinesAI takes your teams to the next level with features such as Mass Messaging Campaigns, Integration and Automation, and more!
Feel free to contact us via our Chat Support or send us an email at [email protected] and we'll provide you with more valuable information that will help your teams, and your business, reach new heights!