Overview of TimelinesAI triggers in SureTriggers.com

Introduction

TimelinesAI seamlessly integrates with SureTriggers, allowing users to automate workflows based on specific events in TimelinesAI. This article highlights the available triggers in the SureTriggers platform that can be utilized with TimelinesAI.

This integration enhances your ability to automate communication and manage contacts efficiently. By leveraging the available triggers and actions, you can streamline workflows and boost your team's productivity.

Available Triggers

New Message
- Runs when there is a new sent or received message.

New Incoming Message
- Runs when there is a new incoming message.

New Outgoing Message
- Runs when a new outgoing message.

New Chat
- Runs when there is a new direct or group chat.

New Incoming Chat
- Runs when there is a new incoming direct chat.

New Outgoing Chat
- Runs when there is a new outgoing direct chat.

Chat Assigned
- Runs when a chat was (re)assigned to a workspace member.

Chat Unassigned
- Runs when a chat was unassigned.

WhatsApp Account Connected
- Runs when the WhatsApp account is connected to the workspace.

WhatsApp Account Disconnected
- Runs when the WhatsApp account is permanently disconnected from the workspace.

WhatsApp Account Suspended
- Runs when the WhatsApp account is suspended.

WhatsApp Account Resumed
- Runs when a WhatsApp account message syncing is resumed.

Setting Up a Trigger

Let’s look at how to set up one of the triggers:

Go to the Workflow tab at SureTriggers and click the Create Workflow button.



Enter a name for your workflow and click Create.

Click on the Add Trigger button.



Search for the Timelines app and add it.



Select the event type "New Message."



Go to the next tab "Configure" and copy the webhook URL to your TimelinesAI settings.



In your Timelines workspace, open the Integrations tab and select Webhooks v2.

Click Add Endpoint and paste the copied webhook URL from SureTriggers.

Select the event type "chat:incoming:new" and click Add Endpoint.



Test your trigger by receiving a new message to your WhatsApp account. You should see it appear as shown below:



Now your trigger is configured! In the next article, we will explore further actions you can take with this trigger.

Use Cases

- Automatically notify your sales team when a new chat is received.
- Sync new contacts to your CRM for better management.
- Update other systems with the latest chat information.

Updated on: 24/09/2024