QR Code Not Scanning in WhatsApp – Troubleshooting Guide

If you are unable to scan the WhatsApp QR code to connect your account, please follow the steps below to resolve the issue.

1. Check your internet connection

• Ensure that your mobile device has a stable and strong internet connection.
• If you are using Wi-Fi, try switching to mobile data (or vice versa) to see if the issue persists.

2. Update WhatsApp to the latest version

• Open the App Store (iOS) or Google Play Store (Android).
• Search for WhatsApp and check if an update is available.
• Install the latest version before attempting to scan the QR code again.

3. Try a different device

• If possible, try scanning the QR code using a different mobile device to rule out any device-specific issues.

4. Make sure WhatsApp Web works

• Open WhatsApp Web in your browser.
• Try linking your mobile app to WhatsApp Web.
• If this works and recent chat history appears, your account is functioning correctly.

5. Restart your device

• Power off your mobile device completely.
• Wait a few seconds, then turn it back on.
• Try scanning the QR code again.

6. Additional tips

• Make sure the QR code is fully visible on your screen and not partially cut off.
• Clean your mobile camera lens if the image is blurry.
• Avoid scanning in low-light conditions.

If you have followed all the steps above and the QR code still does not scan, please contact our support team with details about your device, operating system, and a screenshot or photo of the issue so we can assist you further.

Updated on: 11/08/2025