How to send a WhatsApp message when a deal stage is updated In Pipedrive
How to send a WhatsApp message when a deal stage is updated In Pipedrive
In this guide, we go step by step to create a Zapier Automation in TimelinesAI.
View most recent version on Tango
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1. Go to app.timelines.ai
Login to your timelines account
2. Click on Zapier
![Step 2 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/10a4bec8-936d-45c1-a636-c40ad1bfc003/93a6bd97-97aa-450b-841e-7ba9a17e9def.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
3. Click on Log in
Log in to your Zapier account or create a free one
![Step 3 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/12c4515a-7a6a-4055-887f-7e823afda00f/0c4a69b8-83f3-48ed-8130-70c0e72331b5.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
4. Click on the template "Send messages to chats in TimelinesAI with new updates to deal stages in Pipedrive"
![Step 4 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/77e19bf1-b229-42f4-b7f8-d0cf9a54e6b3/936ff6d2-a2c3-4c7f-943c-9200fb4ca2ba.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
5. Click to expand Trigger settings
At this step, we will connect the Pipedrive account and pick a Deal Stage for Automation
![Step 5 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/7f787cc0-1658-4203-8565-5c3b16a55996/e302f5c6-019b-42f0-b536-ae5c226ec54d.png?crop=focalpoint&fit=crop&fp-x=0.2808&fp-y=0.1453&fp-z=1.1902&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
6. Connect Pipedrive account and click click on Continue
![Step 6 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/07660e60-ce1a-40d6-87c0-8426c6feff46/c11660fc-f6f6-4660-9196-0e2938c0815f.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
7. Click to expand
![Step 7 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/6372ea31-9212-4676-95f5-b13375834967/f28f0e59-4136-41fc-a5c8-9abc33dce4db.png?crop=focalpoint&fit=crop&fp-x=0.2617&fp-y=0.4541&fp-z=1.3173&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
8. Pick a stage in Pipeline for your automation
In this case we will send a WhatsApp message when Deal arrives to "Contact Made" stage
![Step 8 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/8f6e278e-0b12-46d4-a377-736339b9b3cb/1901bd49-cc08-4806-a9ad-00fa1724e9a9.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
9. Click on Continue
![Step 9 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/b6377342-b8ee-44d3-843c-669ffe4edc04/3a4f3078-6aea-4fac-b43f-cfd16c9d7247.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
10. Click on "Test Trigger"
![Step 10 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/1db18bb8-62f8-48ef-9243-4be8119c829c/3bd7c5fe-20ca-45a2-a7e7-59e64060f4bb.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
11. Choose WhatsApp account and create your message
![Step 11 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/86c3954e-33e7-4e45-86d7-65bdadd248d2/7b836e0a-6bd5-42c8-b061-65357a4adbff.png?crop=focalpoint&fit=crop&fp-x=0.2751&fp-y=0.7222&fp-z=1.2702&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
12. Click on Show all options to find all custom fields from Pipedrive
![Step 12 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/6ddc7513-3ebf-4665-ba68-f97b426d19f0/b2828c8b-539d-4144-9e9e-63ff94093f95.png?crop=focalpoint&fit=crop&fp-x=0.1116&fp-y=0.8301&fp-z=2.3887&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
13. Now create your message using any fields available in Pipedrive
![Step 13 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/367cd4ab-72ff-480a-ae6f-95d0a35c5c48/97a5930a-d3d5-42a1-bc93-fe47094ce1bc.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
14. Review and click "Continue"
![Step 14 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/9671d3ee-18de-4e5d-a9a0-c46a1c7b9618/94168c67-a003-4069-9060-be0cf4cef4ad.png?crop=focalpoint&fit=crop&fp-x=0.4177&fp-y=0.6379&fp-z=2.0000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
15. Click on "Test action"
![Step 15 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/6355caf4-c52f-4e77-aa8d-e9151513637d/9d6d8e2d-901f-4c49-88cc-c2e2ff5c5b1c.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
16. Click on Publish
![Step 16 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/0853e564-4a6f-4c2e-a2a7-f7088ac3580d/940897bc-11a7-4f71-8c4c-f40d21a7b69e.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
17. Now go to Pipedrive Click on Deals
We have create a test deal "Qualified Lead deal 2".
![Step 17 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/6d473044-9987-4427-95c1-690fb3ec15a3/b8dd795f-314f-44d6-a8c7-b71f37beffd8.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
18. Drag test deal to a stage with Automation
In our case, we send a WhatsApp message from "Contact Made" stage, so we drag it there.
Click in a Deal to see results.
![Step 18 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/6568fde8-c76c-4fbf-9716-302afbd26ae5/c961410c-e326-4d6f-82f8-5fa7b8b0c965.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
19. Message was sent
As you see the automated message is sent and synced to the Pipedrive person. It contains sender's name and "via automation" label.
![Step 19 screenshot](https://images.tango.us/workflows/b7f1bb93-e8bb-4b3c-83cf-7fe4a5ca6984/steps/a7c3bce2-9a9e-4f92-a39e-22cd994b7dbd/ddd1a903-a35b-40e3-8e21-2d561963fc7e.png?crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&blend-align=bottom&blend-mode=normal&blend-x=800&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmsucG5n)
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Updated on: 01/04/2023
Thank you!