Export chats in CSV file

Exporting contacts is crucial when upgrading to a new phone or moving contacts to CRM. Exporting contacts also serves as a backup measure, as you can save your contacts to a file or the cloud, ensuring they do not lose valuable information if their device is damaged or lost.

How to export contacts from TimelinesAI:
1) Open the Subscriptions tab on the sidebar:



2) You will see the Export contacts tab:



3) Click the Export Contacts button
4) The file with the exported contacts will start in the background and you will see the notification at the top of the screen



5) After the CSV file is generated you will see it in the list down the screen and you will be able to download it



6) Following a link provided, you will be able to download a CSV with all the data about the contacts from your workspace.
After you download the CSV file of your contacts, you can set filters or map the columns in your file. It allows you to manage contact data and compare them according to the criteria you need.



CSV file provides you with the following information regarding the chats you have in your shared inbox:
Contact name
Contact number
Timeline URL
Timeline labels
Timeline Responsible
Timeline Responsible email
Contact description
Last message date
Chat creation or initial sync date
Chat status

Updated on: 22/05/2023