Question 1

Webhook Integration

Accepted Answer

Webhook Integration: WhatsApp → CRM and your other systems

||| This article applies only to version 1 (v1) of webhooks, which is now outdated. For the latest information on v2 webhooks, please refer to this article.

Share this article with your developer or use Zapier to integrate your system with WhatsApp

Setup

TimelinesAI allows to notify an external system when a new message is received or sent to any connected WhatsApp account in a workspace. This includes WhatsApp messages sent via WhatsApp Mobile App and/or from within TimelinesAI.

It’s often the case that such integration is used via some intermediary service such as Zapier, where each activation of a webhook counts towards task quota utilization.

To make the usage of tasks quota more efficient, TimelinesAI provides a possibility to aggregate multiple messages sent or received in a specific chat over the selected period of time. The messages are sent via the webhook as a single “bundle”. For your convenience, such “bundle” contains a field with the pre-formatted aggregation of messages (and a link to the section in conversations in TimelinesAI), but you can implement your own formatting using the data provided with the webhook.

Bundle of messages sent via a webhook

To setup the integration using Webhooks:

Navigate to the Integrations sectio

Question 2

TimelinesAI Public API

Accepted Answer

The TimelinesAI Public API enables you to automate WhatsApp messaging by connecting your existing systems, such as CRMs, to TimelinesAI. With this API, you can configure your systems to send messages automatically whenever a specific trigger or action occurs, such as adding a new lead to your CRM or a status update.

This integration streamlines communication, saves time, and ensures your messages are sent immediately without manual intervention. In this document, we will explore and understand the processes and steps required for effectively using the Public API.

Generate API Token
Testing with Swagger Playground
Share Files via API
Monitoring API Usage
Where to Find Chat ID?

Let’s get started 🚀

Generate API Token

The first step in working with the Public API is generating your unique API Token. This token is a secure identifier that links your workspace to external systems, such as your CRM or support platforms. Once generated, this token is used to authorize your systems to interact with the Public API, ensuring all actions are performed securely and within the permissions set for your workspace. If you suspect that your API Token has been exposed, it can be regenerated at any time, and the old token will be immediately disabled to maintain security. ${frame}[Generate API Token](https://demo.arcade.software/TghMU478

Question 3

Statistics Dashboard for your Team's Performance on WhatsApp

Accepted Answer

If you want to track your team's performance, then you'll find our Statistics Dashboard quite useful. We provide you with different indicators and charts that can help you determine your team's performance while using their WhatsApp accounts on TimelinesAI.

In this article, we'll go over the Statistics Dashboard and its different sections:

Overall Performance
Activity Analytics
Performance Analytics
Agent Performance

Overall Performance

You may refine the data that displays within this section, by referring to the options we have at the top.

Date Range: You'll be able to set the timeframe you want to review here. You may choose "Yesterday", "Last 7 or 30 Days"; "This or Last Month", and "Custom Range", which will allow you to select a specific date range.
Agent: Here you'll select a specific team member you want to review or, you may choose "All", if you want to check your entire team's performance.

You'll find within this section, a general view of your workspace(or team member's) statistics, based on the following indicators:

Messages Sent: The messages that your team/member has sent
Messages Read: Number of messages read by recipients, out of all messages sent during the period
Messages Received: Messages received by your team/member
New Received Chats: New chats that have been received by your team/

Question 4

WhatsApp bans: what to do if my number was banned

Accepted Answer

Understand WhatsApp Terms of Service

WhatsApp has specific policies which prohibit users from:

sending unsolicited messages
sending illegal or impermissible communications
spamming
adding contacts to a group/s without their permission

Recall the activity preceding the ban and compare it to the Acceptable Use of Service to build your case:

What kind of messages have you tried to send?
Whom did you message?
How many messages have you sent?
Have you tried adding contacts to a group?

If everything generally aligns with WhatsApp's Acceptable Use of Service there should not be a problem with getting your account un-banned

Request WhatsApp to unblock your account

Open the WhatsApp application on your phone.
If you see the "Your phone number is banned from using WhatsApp. Contact support for help." message, tap on "Contact support."
In the contact form, describe your case clearly and politely. ||| Don’t mention using any 3rd party services or mass messaging practices. | Do mention that you believe the ban is a mistake. Include any details that support your case. For example, providing evidence of user consent to receive messages from you.
Send the email and wait for a response. This may take a few days, so be patient. Sample request:

Dear WhatsApp Support. I have reviewed your Terms of Service (“Acceptable Use of Our Services” section in particular), and believe my number was banned by mistake. I have messaged a numb

Question 5

WhatsApp and ChatGPT Integration ― Autoresponder for WhatsApp Conversations

Accepted Answer

TimelinesAI lets you set up a ChatGPT-powered auto-responder for your WhatsApp account without coding or external automation tools. This feature allows you to automate replies to incoming WhatsApp messages efficiently.

You can customize ChatGPT's responses by providing specific instructions in the prompt field. For example, you can include details about your business or adjust how ChatGPT responds to the first message in a conversation versus follow-up messages.

The auto-responder can be activated for specific chats or applied to all new chats, such as messages from new contacts or conversations you start. Once enabled, ChatGPT will automatically generate and send a response for each incoming message in the selected chats.

This functionality helps streamline your WhatsApp communication while ensuring consistent replies based on your instructions.

Let’s get started 🚀

How does it work?

We use ChatGPT's GPT-4o-mini model, which can process up to 4,096 tokens per request. To ensure context-aware and relevant responses, the system includes the 16 most recent WhatsApp messages from the conversation and the prompt.

The auto-responder supports most human languages, but response quality may vary depending on the language. Non-English responses may also use more tokens, which could affect processing limits.

The auto-response is activated 5 seconds after a message is received. This delay allows a human operator to respond manually before ChatGPT generates an automatic reply.

Question 6

WhatsApp Mass Messaging: Best Practices

Accepted Answer

How to reduce the risk of your WhatsApp account suspension?

|| WhatsApp account suspension is solely managed by WhatsApp(Meta), and depends on many factors:

WhatsApp has specific policies on bulk messaging, which prohibit users from sending unsolicited messages;
Sending mass messages on WhatsApp may violate anti-spam laws in certain countries.
Sending mass messages on WhatsApp can quickly become spam if the messages are not relevant or useful to the recipients. This can lead to the messages being ignored or reported as spam.

Additionally, there are more details that you should take into account:

WhatsApp Business application is under much tighter scrutiny. Any activity such as sending messages or even adding a linked device can be a trigger for a ban, not because the activity itself is problematic, but rather because the WhatsApp account in question is marked as “suspicious”.
Consider linking a WhatsApp web session or sending messages to new contacts via web session as an activity under higher scrutiny, that may trigger an immediate ban for suspicious WhatsApp accounts.
A WhatsApp account (both Business and Regular; but Business in particular) is marked as “suspicious”, if it is being registered from the same IP (network) as another WA account, that was previously/recently blocked/suspended.

Such accounts may get banned almost immediately after registration, following activity such as linking to TimelinesAI or sending messages to new contacts via Ti

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