ChatGPT Agents let you connect an OpenAI assistant to your WhatsApp numbers in TimelinesAI. The agent automatically replies to incoming WhatsApp messages on your behalf.
Key facts you need to know:
You can assign an agent to a specific WhatsApp number or to "All Numbers" (covers all current and future numbers in your workspace).
Only one active agent per WhatsApp number is allowed.
Agents work with direct chats only; group chats are not supported.
When a human team member replies in a chat, the agent automatically disables itself for that chat.
To use the ChatGPT Agents, you need:
An OpenAI account with an API key and sufficient token balance.
A TimelinesAI workspace with available automation credits.
To set up, follow the instructions below:
Go to Settings → ChatGPT Agents (https://app.timelines.ai/openai/assistants/settings/),
Add your OpenAI API key, then click "Connect an Agent" to link an OpenAI assistant to a WhatsApp number.
For the full step-by-step setup guide, see ChatGPT Agents for WhatsApp.
Connecting multiple WhatsApp numbers:
Each seat (user profile) in TimelinesAI connects to one WhatsApp number.
To connect 3 numbers, you need 3 seats.
You can then assign one ChatGPT agent to "All Numbers," so it responds across all connected numbers automatically.
Price:
Each agent reply uses 1 TimelinesAI automation credit + OpenAI tokens (billed by OpenAI based on your usage).
Troubleshooting:
Check the Activity Log for agent performance details. If an agent shows a red "Fix issues" flag, it usually means the OpenAI API key is invalid or has insufficient balance.
In case of any questions, contact our dedicated customer support team.