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Track externally shared messages

Guidance on how to check which messages were shared externally

Sharing a URL of a Specific Message

TimelinesAI allows you to share messages using their assigned URL.

Teammates can share this URL with other clients or externally.

Access and Control of Shared Message Links - In order to review which messages were shared, TimelinesAI gives an option to access the shared links statistics.

For this, follow the instructions:

Open a chat and navigate to the right panel

Click on "Sharing links."

You will be redirected to the Sharing links section (screenshot 2)

In the Sharing Links section, you'll see the following information:

  • Created on: Indicates when the URL was generated

  • Created by: Name of the Teammate who created and shared the URL

  • Preview: Short version of the shared message. You may click on it to see the whole message

  • View history: How many times the message URL was opened

  • Copy link: Allows you to copy the URL link

  • Delete: It deletes the share link record within this section

In the View history section, you may see additional details about the shared URL of a message.

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