Zoho Integration: Troubleshooting
Checking Message Sync Log. in TimelinesAI
Open the chat in TimelinesAI where a WhatsApp message should have triggered certain activity in Zoho CRM
Mouse hover the message and click "...", then click "Sync Log"
Search for Zoho related entries in the log.
Some log entries will include direct links to Zoho CRM records where a message triggered an action (e.g., new records created, or note added to existing records). Be sure to click on any clickable links and verify where they lead
Some items will include detailed error information or other useful data that can help the TimelinesAI team troubleshoot issues more effectively. Be sure to review these details when diagnosing problems and providing them to TimelinesAI Support
Updated on: 30/04/2025
Thank you!