WhatsApp and Zapier Automation #10: Send Messages to New Chats in WhatsApp when you have a Paid Order in Shopify

WhatsApp & Zapier Automation Overview

If you want to send WhatsApp notifications whenever you get a new paid order, use this step-by-step guide. Once a paid order is created in Shopify, a WhatsApp message with all the details you need to share will be automatically sent. Your customers will get their orders, and you can be satisfied knowing you've automated another workflow.

This Zapier template will send an automatic WhatsApp message to shoppers who purchase a new order.

• Native Zapier integration is available on all TimelinesAI plans.
• You can try it on a free trial right now! No credit card or additional setup is required, it works with all WhatsApp numbers.

Step 1: Create a New Zap

For illustration purposes, we will create a Zap where automated messages are sent on WhatsApp to shoppers who pay for a new order. However, depending on your needs, you may change the triggers and actions available within their respective drop-down menus on Zapier.

Log into Zapier and then click on the "+Create" button that's at the top-left corner, then click on "Zaps":

Once you are done, Zapier will take you to a page where you'll configure the Zap. In this section, you'll you’ll be able to select the Shopify and TimelinesAI trigger and action respectively:

Now, within the Shopify trigger, you'll be able to link your account on Shopify, so you can integrate it with Zapier. You may select one of the accounts you have previously used:

or, you may click on the "+Connect a new account" button:

Enter your Shopify username in the required field, and you will connect your Shopify account. Once you approve it, Zapier will proceed and gather data from your Shopify account.

Step 2: Connecting TimelinesAI Account

After you finish step 1 (along with the additional settings you need to configure for the Shopify trigger), you'll be able to then move onto the TimelinesAI action within the Zap. Similar to the previous step, you may either choose one of the workspaces that you have connected before:

or you can click on the "+Connect a new account" button, to add a new TimelinesAI workspace:

You'll notice that Zapier will ask for an API key. To get it, follow these steps:

1. Go to TimelinesAI
2. On the left sidebar, click on the "Automations" drop-down menu
3. Select "Zapier"
4. Click on the green "Generate new token" button:

Then go back to Zapier and continue the process by pasting that token into the window that shows up on Zapier when you click on the "+Connect a new account" within the TimelinesAI module.

This will allow Zapier to load your TimelinesAI and WhatsApp accounts - make sure to select your account there and then, click on "Continue".

Step 3: Customize your WhatsApp Message

Zapier will ask you for information about the message. The information that you’ll enter here are variables that will be preloaded from your Shopify account:

When you click on the “Phone number” field, Zapier will provide you with variables, which will have an example beside them.

The “Message text” is where you’ll write the message that you want to send to people. You may add more variables depending on your intended message. Once you are done with the fields above, you may proceed by clicking on “Continue”.

Step 4: Testing your WhatsApp & Zapier Automation

Once you click on “Test action”, Zapier will send an automated message that will be visible on TimelinesAI and WhatsApp accounts.

After you have confirmed that the message was sent, you may go back to Zapier and proceed to the last step by clicking on “Next”. This will take you to a section where you can double-check the details you just entered here, and then you may turn this Zap on.

And that’s how you create a Zap to send automated messages to shoppers whenever they purchase a new order. You’ll be able to review this on Zapier by clicking on “Zaps“.

Step 5: Check out other ready-to-use WhatsApp and Zapier Automations

Updated on: 21/08/2025