Sorting the Chat List view
To keep the received messages organized, you may sort the chat list by:
- Last messages received: The first messages displayed will be the most recently received ones/recently replied
- Responsible: Unassigned chats will be displayed first, followed by those assigned to your team members
How to sort the Chat List view based on the Responsible/Last Messages Received:
- Go the the Chat List view/inbox
- Navigate to the right side of the Chat List
- Click on the Last Message or Responsible columns
Last Message:
Responsible:
Tip: By using the "Responsible" sorting view, a team can find unassigned chats right away and distribute them between team members.
Updated on: 27/08/2025
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