Articles on: Managing your Inbox and Messages
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Sorting the Chat List view

To keep the received messages organized, you may sort the chat list by:


  • Last messages received: The first messages displayed will be the most recently received ones/recently replied


  • Responsible: Unassigned chats will be displayed first, followed by those assigned to your team members


How to sort the Chat List view based on the Responsible/Last Messages Received:


  1. Go the the Chat List view/inbox
  2. Navigate to the right side of the Chat List
  3. Click on the Last Message or Responsible columns


Last Message:



Responsible:



If you refresh the page (or access any other page), the sorting will be reset to the default settings


Tip: By using the "Responsible" sorting view, a team can find unassigned chats right away and distribute them between team members.

Updated on: 27/08/2025

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